MICartsy Knit Turtleneck Gray Top
EG040-SRegular price $96.00 Sale price $76.80 Save 20%
|Fabric||81.8% Viscose Fiber,18.2% Nylon|
|Model Information||Height -68.5"/174 CM|
|Weight 45 KG|
|Hand wash or dry clean?||Hand wash in cold water
Soft Dry clean
Do not bleach
No tumble dry
|Bust Width (CM)||30
|Shoulder Width (CM)||28
Our goal is to offer you the best shipping options, no matter where you live. We deliver to hundreds of customers across the world every day, and we strive to provide you with services of the highest level.
** COVID-19 Update:
For safety and health concerns, we only have limited team members on-site to process all the orders. Please allow extra processing time. If you have any concerns about your order, feel free to contact us at email@example.com
How long does it to process my order?
For regular orders, it generally takes about 3-5 business days for processing after you place an order. For orders including restocking or pre-order item(s) will take longer time for processing. Please notice more details on the product description.
Once your order is ready for shipping, you will receive a notification email. We do not ship packages on weekends or holidays at this point.
If your order consists of Pre-Order item(s), we ship the entire order out when the pre-order item(s) is ready.
Can I change my order?
Unfortunately, we won’t be able to change an order once it is placed in the system.
Wrong shipping address?
If the shipping address on your order is incorrect, please contact us via Instagram or at firstname.lastname@example.org right away.
If for any reason, a package is returned to us due to incorrect address, unclaimed, etc., customer is subject to the additional shipping fee for the package to ship out again. Please make sure to enter the correct address before checking out your shopping cart.
If you need to change shipping address after the package leave our facility, there is a chance that we won’t be able to change the address. Customer is also responsible for any additional fee caused during the process.
Can I cancel my order?
Once the order is dispatched from our facility, we won’t be able to cancel it. Before that, contact customer support for assistance.
Which countries do you ship to? How long does it to process my order? How long does shipping take? How much does shipping cost?
|Standard Shipping||Free Shipping|
|USA||3~5 Business Days||6-14 Business Days||$10||Free on orders over $150 USD*|
|Canada||8-15 Business Days||$10|
|Australia||8-15 Business Days||$10|
|6-14 Business Days||$10|
|Japan||6-8 Business Days||$5|
|Korea||6-8 Business Days||$5|
|Hong Kong, Macau||6-8 Business Days||$8|
|Taiwan||6-8 Business Days||$8|
|6-8 Business Days||$15|
|Cyprus||8-12 Business Days||$15|
- If you cannot find your country when checking out, it indicates that we currently do not offer shipping to that location.
- We offer free standard shipping for orders over $150 USD for most of the locations.
How to track my order?
Your package will be shipped from our warehouse in China. Once your order has been dispatched from our facility, you will receive an email with tracking information which you can use to follow the status of your order. Please allow extra processing time for the latest tracking status to be updated as local couriers may experience slight delays.
What to do with lost package?
If your package has been lost in transit, please reach out to customer support right away. If the tracking shows the package is delivered while you do not receive it, please provide proof of lost package with your order information email@example.com
After an order has been delivered to the shipping address entered on order, we cannot be held responsible for stolen or lost packages.
Duties & Taxes
- Return Local Duties and Taxes
* IMPORTANT: When you decide to return your items, please contact us via E-mail at firstname.lastname@example.org first, and inform us about your problem.
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
The items must be unworn, unwashed, and undamaged and must have all tags attached. Keep the original packaging undamaged and will not affect reselling of the product. Any items with stains, marks, smears or tears in the fabric or tag cannot be returned.
How to return?
To start a return, you can contact us at email@example.com. If your return is accepted, we’ll send you a email about how and where to send your package. Items sent back to us without first requesting a return will not be accepted. You can always contact us for any return question at firstname.lastname@example.org.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
If you need to exchange size for the same item, send us an email first at email@example.com
Customers need to pay shipping fee of the exchanged items.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, Please allow 3-5 business days for your refund to be processed and then 5-10 business days for your bank to post the refund to your account.
If the return is caused by the consumer, consumer should be responsible for the shipping fee. The fee depends on the express company you choose. And No Restocking Fee to be charged to customers for the return of a product.
If the goods received are damaged or incorrect, and the consumer is not required to bear the shipping fee in such situation.
Late or missing refunds:
1. If you haven’t received a refund yet, please check your bank account first.
2. If refound still not shows in your bank account. please contact your credit card company, it may take a few days before your refund is officially posted.
3. Next, contact your bank. There is often some processing time before a refund is posted.
4. If you have done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org.
Return Local Duties and Taxes
1. Local taxes and import duties may be incurred when you ship your return items to us. We would NOT responsible for local taxes and duties. Customer should responsible for all the extra charges.
2. When you decide to return, please remember to contact us first. Local taxes and import duties may be incurred in some countries and are not included in the amounts shown. The buyer or recipient of the shipment is responsible for all such taxes and duties. Our products are sold worldwide and we cannot guarantee that they meet the import requirements of every country. If in doubt, please check with your country's customs office prior to ordering.
If you have any questions or concerns, please do not hesitate to contact us.
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